Terms of Service

These Terms govern your access to and use of the Services. They work alongside our Privacy Policy (which forms part of these Terms), any Master Services Agreement or Statement of Work (“MSA”) where you have engaged us for paid studio services, and any additional terms we present for a specific feature. If there is a conflict between these Terms and a signed MSA on a matter the MSA expressly covers (for example fees, deliverables, or ownership of bespoke work), the MSA prevails for that matter. These Terms do not apply to separate community offerings or personal sites in the wider Frequency ecosystem, which have their own terms.

By accessing or using the Services — including by creating or claiming an account, accepting an invitation, or continuing to browse the Site — you agree to these Terms. If you are using the Services on behalf of an organisation, you confirm you have authority to bind it, and “you” includes that organisation. You must be at least 18 to create or hold an account; the Services are not directed at children.

The Workspace is a private, invitation-based product — access is provisioned by us or by an authorised client for the client, their engaged stakeholders and us. We may decline, limit, suspend or withdraw access consistent with these Terms and any MSA.

You must give accurate account information and keep it current. Within a client’s Workspace, a client may add participants and invite people to claim and own their own profile — when claimed, the profile (including its consent choices) becomes theirs to control. Access is governed by roles (broadly: Steward, Contributor, Advisor, Viewer), and technical safeguards such as row-level security are designed to prevent access to data you have not been granted.

You are responsible for keeping your credentials and invitation links confidential (an invitation link is like a key), for activity under your account, and for telling us promptly if you suspect unauthorised access. We are not liable for loss arising from unauthorised use where you have not kept credentials or links secure, except to the extent caused by our own breach.

“Your Content” is the information, answers, documents, images, birth data, Gene Keys / Hologenetic profiles and other material you (or people in your Workspace) submit, upload or generate. You own Your Content; we claim no ownership of it. You grant us a limited licence to host, store, process, display, back up and transmit it solely to provide, secure, maintain and improve the Services and to do the things you ask of us. The licence ends when the content is deleted, except limited backups and anything we must keep by law.

Adding information about other people. Where you add, invite or upload information about anyone other than yourself — especially birth data or Self Map material — you confirm that you have that person’s consent (explicit consent for sensitive information), that you’ve told them in substance what their data will be used for and that they can ask to see, correct or remove it, and that you will invite them to claim and own their profile where reasonable. For stakeholder data you generally act as the controller and we act on your instructions; nothing reduces the direct privacy-law rights of any individual.

Use the Services lawfully, respectfully and only for their intended purpose. You must not:

• upload or share another individual's sensitive personal information (including birth data or Self Map material) without their consent;
• use the Services for anything unlawful, deceptive, harassing, abusive, defamatory, discriminatory or harmful;
• infringe anyone's intellectual property, privacy or other rights;
• upload malware, or attempt to gain unauthorised access to the Services, other Workspaces, or data you are not entitled to;
• probe, scan, scrape, overload or interfere with the Services, or circumvent any access control or security measure;
• reverse engineer, copy, resell, sublicense or create a competing product from the Services or our method, templates or tools;
• use the Services to develop, train or benchmark a machine-learning model or to build a dataset, beyond ordinary use of your own material; or
• misrepresent your identity or authority, or use another person's account or invitation without permission.

If you breach this clause we may remove offending content and/or suspend or terminate access — and where sensitive data about another person has been shared without consent, we may remove it to protect that person.

The Workspace is built around explicit, granular, revocable consent. Where the data is about you, you decide what is stored and shared — as separate, specific choices: storing your birth data (visible only to the studio and you); using your Gene Keys to render your Self Map (which involves AI processing — clause 7); letting your Constellation see your rendered Self Map (only the finished reading, never your raw birth data); and showing your name, role and photo in the roster.

You can change your consent choices at any time from your profile. Every change is written to an append-only record that we do not alter, so the history of consent is trustworthy by design. Withdrawing consent stops future processing; it does not undo processing that already lawfully occurred.

Parts of the Services use artificial intelligence (currently Anthropic’s Claude models) to help produce drafts — for example draft documents, the Self Map contemplation, and marketing content. Our AI features are designed to be extractive and grounded in the material you provide, instructed not to invent facts, and their output is always reviewed by a person before it becomes a finished deliverable — nothing is auto-published.

AI-assisted output is provided as-is, may contain errors or omissions, carries no warranty of accuracy or fitness, and must be reviewed and confirmed by you before you rely on it, act on it, share it or publish it.

Any Gene Keys / Self Map contemplation generated in the Workspace is an independent contemplation inspired by the Gene Keys, written in Frequency Vision’s own voice. It is not the official Gene Keys and is not affiliated with, authorised by, or endorsed by Gene Keys Publishing or Richard Rudd.

The Self Map, Gene Keys material, the whole-system method and everything produced through the Services are offered as contemplative and strategic reflection — a reading, not a ruling; a mirror, never a gate. They are not, and are not a substitute for, professional advice: they do not constitute legal, financial, tax, accounting, investment, medical, psychological or other therapeutic advice, nor a diagnosis, prediction or treatment. If you have a legal, financial, health or mental-health need, please consult a suitably qualified, licensed professional. You are responsible for your own decisions and actions.

We work hard to make the Services reliable, but they are provided “as is” and “as available”. We do not guarantee uninterrupted, error-free or secure operation, and we do not offer an uptime commitment under these Terms (an MSA may provide one). We may perform maintenance and modify features, giving reasonable notice of significant changes where practical. The Services rely on third-party infrastructure (for example Supabase and Vercel) whose availability is outside our control. Nothing in this clause limits your Australian Consumer Law guarantees (clause 14).

We (and our licensors) own all intellectual property in the Services and everything that makes them work — the Workspace software, our proprietary whole-system method, the domain maps, questions, templates and tools, our brand and identity, and the design of the Site and Workspace (“Studio IP”). Subject to these Terms and any MSA, we grant you a limited, non-exclusive, revocable licence to use the Services and the Studio IP within them for your own internal use in connection with your engagement. The method, templates, tools and software remain our retained IP — licensed, never assigned.

Where we create bespoke deliverables for you under an MSA, ownership of the final bespoke deliverables transfers to you on full payment, on the terms set out in the MSA, while the underlying Studio IP and reusable components stay ours and are licensed to you. If you give us feedback about the Services, we may use it freely to improve them.

Browsing the Site is free, and Workspace access is provided as part of a client engagement. Where you have engaged us for paid studio work, fees, GST, invoicing and payment are governed by your MSA and its Statement(s) of Work — not by these Terms. All fees are in Australian dollars. If we ever introduce a standalone paid feature, we’ll present its price and terms before you commit.

Our handling of personal information is governed by our Privacy Policy, including how we handle sensitive information under the Australian Privacy Principles and, where applicable, the GDPR. Our current sub-processors are listed there. If there is any conflict between these Terms and the Privacy Policy on a privacy matter, the Privacy Policy prevails.

You may stop using the Services at any time and ask us to close your account. We may suspend or terminate access, with notice where reasonable, if you materially breach these Terms and don’t fix it after we ask; where reasonably needed to protect the Services, other users, or a person whose sensitive data is at risk; where required by law; or when the underlying engagement ends under the MSA.

Before or around the end of your engagement you may export Your Content and finished deliverables, and we’ll give you a reasonable opportunity to do so. Afterwards we delete or de-identify Your Content in line with the Privacy Policy, except records we must keep by law (for example tax records, and the append-only consent log where retention is appropriate).

To the maximum extent permitted by law, and subject to the Australian Consumer Law paragraph below: the Services and all content produced through them (including AI-assisted content and the Self Map) are provided without warranties of any kind; we are not liable for decisions you make in reliance on contemplative, strategic or AI-assisted material, for loss or corruption of data, loss of profits, revenue or goodwill, or any indirect or consequential loss, or for loss caused by third-party providers or events outside our reasonable control; and our total aggregate liability is limited to the greater of (i) the fees you paid us for the Services in the 12 months before the event giving rise to the claim and (ii) A$100. Where an MSA sets a different cap, that cap applies to matters under the MSA.

You agree to indemnify us against loss we reasonably suffer arising from your breach of clauses 4 or 5 (including a claim that another person’s sensitive data was added without consent), except to the extent caused by our own breach or negligence.

Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If we are liable for a failure to comply with a consumer guarantee that can be limited, our liability is limited (at our option, where the law allows) to re-supplying the relevant services or paying the cost of having them re-supplied.

We may update these Terms from time to time — for example to reflect new features, sub-processors or legal requirements. We’ll change the version and effective date above and, for material changes, take reasonable steps to let you know before they take effect. If you keep using the Services after a change, you accept the updated Terms; if you don’t agree to a material change you may stop using the Services, without affecting your rights under a current MSA.

These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland (this does not remove protections you have under a mandatory law where you live). These Terms, the Privacy Policy and any applicable MSA are the entire agreement about the Services. If any part is unenforceable it is read down or severed and the rest continues. Not enforcing a right immediately is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business on notice, provided your rights are not materially reduced. Nothing here creates a partnership, employment, agency or joint venture. We are not liable for delay caused by events beyond our reasonable control, provided we take reasonable steps to mitigate.

Thank you for building with care. The clearer we are with each other, the more trustworthy the whole becomes.